Last Revised: 17 May 2022
Starbucks® Online Store Return Policy
This Starbucks® Online Store Return Policy sets out the terms, conditions and policies that apply to the return of any product purchased on the Starbucks Online Store and should be read together with the Online Store Terms of Service.
For the avoidance of doubt, this Starbucks® Online Store Return Policy will not apply to any purchases made via the Mobile Order and Pay or In-App Delivery functions on your Starbucks Mobile Application. Please refer to the relevant sections of the Mobile App Terms of Use for any issues regarding such purchases.
1. General
1.1. If you are not satisfied with the product you have purchased after receiving your order, you may make a product return request by completing and submitting this Return Form.
1.2. All product return requests must be made within 15 calendar days after the date the order is delivered to you. Once your request is approved, you will receive the refund via your original mode of payment (or such other modes at our reasonable discretion) within 30 working days.
1.3. A product return request can only be submitted once for every order. Once such a request has been submitted, you can no longer submit a product return request for other products purchased in the same order. Please also note that a product return request cannot be submitted once you have confirmed receipt of your order by clicking on the “Order Received” button.
1.4. All product return requests are subject to compliance with the applicable requirements in this return policy and our Return Form.
2. Valid Return Requests
2.1. You may submit a product return request for the following reasons:
(a) Incorrect product (e.g., wrong size, color or product);
(b) Incomplete product (e.g., incomplete sets or parts);
(c) Defective or damaged product;
(d) Change of mind; or
(e) other reasons stated in our Return Form.
3. Criteria for Returns
3.1. Product return request submitted for the reasons under Clause 2.1 above must fulfil the following criteria:
3.2. *For a return to be considered ‘complete’, the product must be packed in a sealed box or other sealed packaging, with the return tracking number provided to you clearly indicated on such box or packaging and returned with the following (where applicable):
(a) all free gifts included with the product;
(b) the product’s original packaging;
(c) manuals and instructions;
(d) accompanying tags and labels; and
(e) all accessories included with the product.
3.3. All returned products will undergo a quality evaluation when it reaches our warehouse. We reserve the right to reject the product return request if the product(s) does not pass the quality check and/or is not consistent with the reason for the return stated on the Return Form. If we reject your product return request, we will not process your refund and you will be notified separately.
4. Invalid Return Requests
4.1. We will not accept product return requests for the following products where such request is due to a change of mind:
(a) perishable items such as packaged food products;
(b) digital eGifts or vouchers, including all Starbucks Card eGift and Starbucks Food & Drinks eGift vouchers;
(c) sale, discounted and marked down items;
(d) products which have been or whose packaging have been tampered; and
(e) any other products which have been stated as non-returnable in their terms and conditions of sale (if any) and/or product descriptions.
4.2. Please note that if we receive a non-returnable product, we will not be able to proceed with the refund and you will be notified separately. Any shipping costs incurred for such products will be borne by you.
5. Shipping Costs of Return
5.1. Once your product return request has been approved by us, we will arrange for the product to be returned to be collected from the original shipping address. Your shipping cost for product returns will only be covered for the following reasons for return:
6. Refund for Products Purchased with Discounts, Promo Codes, Vouchers or Starbucks® Rewards or other Benefits
6.1. Any refunds made for product purchased with discounts, promo codes, vouchers or Starbucks® Rewards or other benefits (collectively, “Benefits”) will be based on the net amount you paid for the product after deducting the value of such Benefits. We will not return or refund the value of any Benefits used in your purchase.
7. Products Redeemed with Starbucks® Rewards Stars
7.1. Redeemed Stars will not be returned. Refund will be based on net retail value with the mode of refund to be determined at our sole discretion.