when you place your order online or at your favourite Starbucks store
Whole
2% milk
Nonfat milk
Non-dairy
Fewer pumps
Sugar-free syrup
Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend
Less whip
No whip
Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup
Add cold foam
You can change your registered email address in a few steps online:
If you have any issues in changing your email address, do fill up the form here and share your new and old email address with us. Our team will get back to you within 5 working days.
To reset your password, click on the “Forget Password?” button found on the login page here and a reset password link with instructions will be sent to your registered email address.
Your password must:
If you have any issues in changing your password, do fill up the form here. Our team will get back to you within 3 working days.
Customers are not allowed to make changes to their birthday month on their account. If you’re looking to change it, do fill up the form here and share your birth month with us, we will assist you accordingly.
Starbucks does not sell or share your personal information, including your name, address, phone number, email address, birth date, financial account information etc. with third parties. We take great care in managing your personal information only in accordance with our Starbucks Privacy Statement.
Only cash, Nets or credit/debit card can be used to activate and/or reload a Starbucks Card.
No. Only cash, Nets or credit card can be used to activate and/or reload a Starbucks Card. However, you can log in to your My Starbucks Card account online at www.starbucks.com.sg or via the Starbucks mobile apps to transfer funds between any of your registered Starbucks Cards.
$10 is the minimum activation amount and $30 is the maximum activation amount.
Your Starbucks Card can be used at all Starbucks stores in Singapore except stores located at Changi Airport (excluding Jewel).
You can check your Starbucks Card account details, transactions, Stars balance and Rewards as well as reload your card by logging into your account through our website here or through our Starbucks Singapore mobile apps.
You can reload your Starbucks Card at any participating Starbucks store in Singapore or through our the Starbucks Singapore mobile application. You can reload a minimum of S$10 each time (i.e. you can only reload in denominations of S$10 per load). The maximum balance that can be stored on a Starbucks Card at any given time is S$300.
No. Singapore Starbucks Cards cannot be used in any other markets. The cards can only be used in Singapore.
If you have registered your Starbucks Card or have added it to an existing account, please log into your account through the member's portal, click “My Cards”, and select the Card you would like to report lost. Click on “Report Lost Card” and follow the instructions given to transfer the balance of your lost Card to another existing Card or request for a replacement card. Alternatively, you may also report lost of your Starbucks Card via the
Starbucks Singapore App under the “Manage” section of your Starbucks Card.
If you have not registered your Starbucks Card, please register it before using it to make purchases in order to earn Stars and collect Rewards on all your purchases. If you’re unable to register, do reach out to the customer care team for further assistance.
Refunds can only be done personally at the Starbucks head office in Singapore and in accordance with the refund policy and procedures in the Starbucks Card Terms of Use. You must present the original sales receipt for the purchase of the Starbucks Card together with the card for a refund to be processed.
You can log into your Starbucks Card account via our Starbucks Card membership portal or through our Starbucks Singapore mobile app.
You can view your transaction history and the Stars earned by logging into your Starbucks Card account through our website here (up to past 6 months) or through our Starbucks Singapore mobile app (up to first 10 transaction of the past 3 months). Please allow up to 24 hours for details of the transaction history to be updated on your account.
You can view your rewards by logging into your Starbucks Card account through our website at www.starbucks.com.sg or through our Starbucks Singapore mobile apps.
You can transfer funds between your registered cards by logging into your Starbucks Card account through our website at www.starbucks.com.sg or through our Starbucks Singapore mobile apps.
Sorry, you can only transfer funds to or from a registered card within the same Starbucks Card account.
The expiry of a Starbucks Card is 3 years from its activation or its last transaction date, whichever later. Any remaining value in such an expired Starbucks Card will be cancelled immediately and without notice to you. Any such remaining value will be non-refundable.
No. Each Gold member is only entitled to one personalized digital Gold card. You will not receive any new Gold card upon maintaining or reaching your Gold membership level again.
Yes you will be able to receive a new digital Gold Card. You will have to report the loss of your Gold Card via the member's portal or via the Starbucks® Singapore App. We will then suspend your missing Gold Card for security purposes and proceed to add a replacement digital Gold Card into your account.
No, Starbucks Cards cannot be customized.
If you have registered your Starbucks Card or have added it to an existing account, please log into your account through the member's portal, click “My Cards”, and select the Card you would like to report lost. Click on “Report Lost Card” and follow the instructions given to transfer the balance of your lost Card to another existing Card or request for a replacement card. Alternatively, you may also report lost of your Starbucks Card via the Starbucks Singapore App under the “Manage” section of your Starbucks Card.
Auto-reload allows you to set the amount that your registered Starbucks Card will be reloaded with, once its balance falls below an amount that you choose. Auto-reloads can be set up for any Starbucks Card registered to a Starbucks account using the updated Starbucks® Singapore mobile app. You can set up or change your Auto-Reload settings in the Starbucks® Singapore mobile app by doing the following:
A maximum of 2 credit and/or debit cards can be added to a Starbucks® Rewards account as a payment method to reload Starbucks Card.
With the auto-reload function, you will never have to worry about your Card balance during or before purchases. It saves you time and you’ll always have enough for your next coffee run. If you have more than one card in your account, you can set up the auto-reload function for all your Starbucks Cards too.
Yes, you can reload your Starbucks Card in stores using cash or credit/debit cards. Note that the maximum value each Starbucks Card can store is $300.
Auto-reloads can only be set up with credit/debit cards. You also can visit any of our stores to reload your Starbucks Card with cash.
Once the value has been loaded, the auto-reload transaction cannot be reversed.
The 16 digits Starbucks Card number can be found at the back of a Starbucks Card.
You can also find the 16 digits of a Starbucks Card number in a few steps on the mobile app:
Do re-install the mobile app and try again. If you are still facing issues logging in to your account on the mobile app, do reach out to our Customer Care Team here or 6950 0105 and we will be able to assist you.
Please check your spam or junk folder as the email might have been filtered there. Make sure the email address you entered is the one you registered with and ensure there are no typos in the email address you provided. If you still haven't received the email, try requesting a reset again by clicking here Your password must: -Have 9 or more characters -Contain alphabet and numeric characters -Contain at least 1 special character (e.g. !, @, #, $, %, ^) If you still have any issues in changing your password, do fill up the form here. Our team will get back to you within 3 working days.