when you place your order online or at your favourite Starbucks store
Whole
2% milk
Nonfat milk
Non-dairy
Fewer pumps
Sugar-free syrup
Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend
Less whip
No whip
Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup
Add cold foam
Yes. Stars & Rewards will be awarded when you place your order logged in as a Starbucks® Rewards member. Stars will be credited upon confirmation of order received and may take up to 24 hours to be reflected on your account. Stars issuance does not apply to purchase of Starbucks Card eGift and Shipping Fee.
No, customers must log in and cart out as a member to receive Stars. If a customer carts out as a guest, he/she is unable to earn Stars on their purchases.
From time-to-time, we may run exclusive Starbucks® Rewards promotions on Starbucks® Online Store. For Gold members, you may also redeem 160 Stars for $20 off your online purchase. Please note that other Stars or Rewards benefits do not apply.
Unfortunately, any promotions or rewards cannot be applied to an order once it is placed. We will not be able to reimburse you, but you can always save it for the next purchase with us.
Yes, you will receive a Free Drink voucher upon purchase of a regular-priced tumbler if you place your order, logged in as a Starbucks® Rewards member. Free Drink voucher will only be credited to your Starbucks® Rewards account when the order is fulfilled and member clicks on ‘Order Received’, or after 15 working days where we will automatically confirm the order if no response is received. This is only applicable on full-priced tumblers and does not apply on mugs, water bottles and marked down or discounted tumblers.
You will be notified of your Order Status and Purchase History via your email. You may also log in to the Starbucks® Rewards Member Portal and refer to the ‘History’ tab for your Stars Earned after you have received your order. If you have the Starbucks® Singapore app, you may view them under ‘Transaction History’ too.
Upon receiving your order, please proceed to click on ‘Order Received’ on the email sent when your order is delivered. Once we get your acknowledgment of your order received, your Stars will be automatically credited into your account within 24 hours.
If the acknowledgement is not completed, the stars and rewards will be automatically credited to your account after 15 working days.
If you place your order as a Starbucks® Rewards member, you’d be able to earn Stars and Rewards on the Starbucks® Online Store. Besides that, having a Starbucks® Rewards account will help to speed up the checkout process and allow you to keep track of your orders. You also have the option to do a guest checkout. However, your information and transaction record will not be stored if you opt for guest checkout.
We accept VISA Credit/Debit card, Mastercard Credit/Debit card, Apple Pay, Google Pay and Starbucks Card payment on the Starbucks® Online Store. If you are a Starbucks® Rewards member, you may use your registered Starbucks Card to make payment for merchandise and Drinks & Food eGift purchases. For Starbucks Card eGift purchases, you will need to pay using other payment modes.
No, please select your preferred payment mode upon checkout. However, if your order consists of a Starbucks Card eGift, you will only be able to pay using other payment modes, except your registered Starbucks Card.
There is no minimum spend required on the Starbucks® Online Store. However, if you place your order logged in as a Starbucks® Rewards member, you are required to pay with your registered Starbucks Card which at any given time can only store a maximum balance of S$300.
We offer Standard Delivery, with the charges at $4.
Estimated delivery date is at our best approximation, but it may be affected by many conditions such as weather, shipping restrictions and payment authorisation. We will do our best to ensure our delivery arrives on time.
We do not deliver to Sentosa Island, Tuas Industrial Areas, Military Camps/Areas, Protected Areas, Jurong Island, and other offshore islands.
No, we do not provide International Shipping and only deliver within Singapore.
Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.
In the event of a failed delivery, we will attempt to deliver your order again (up to 2 re-delivery attempts). If all 3 delivery attempts are unsuccessful, your order will be cancelled and refunded. However, any shipping cost incurred will be borne by you.
You will be notified of your Order Status via email. Once your order is ready to be shipped, an email with tracking information will be sent to your registered email and you will be able to track the status of your order.
Unfortunately, you will not be able to amend your delivery information once the order is placed. Hence please ensure the delivery information submitted is accurate before checking out. If you have entered the wrong address, please contact our Customer Care Team here or give us a call at 6513 7500 between 9am to 6pm (Mondays to Fridays) with your order number.
Shipping delays may occur for delivery address amendments. However, if your order is already delivered by the time we receive your request, it may be beyond our control to retrieve it.
Our Customer Care Team does not operate on weekends and Public Holidays.
We do not accept any exchange of items bought on Starbucks® Online Store. We recommend you request for a return for any less-than-satisfactory items here.
All returns must be made within 15 working days from the date you receive your order. Returns are not accepted for perishable food items and all other non-returnable products indicated (such as Starbucks Card eGift and Drinks & Food eGift). Read more about our return policy here.
You may request for a return here. Return request must be made within 15 working days from the date you receive your order. All items to be returned need to be in their original condition and packaging, including product tags.
Perishable food items and all other non-returnable products indicated (such as Starbucks Card eGift and Drinks & Food eGift) are not eligible for any exchange, cancellation, or refund. Check out our return policy for more details.
No, we are unable to cancel your order after a successful transaction confirmation is done.
No, we do not accept exchange or return and refund request for all online purchases. Only online return request can be made here for all purchases made on Starbucks® Online Store. Perishable food items and all other non-returnable products indicated are not eligible for exchange, cancellation, or refund.
If a return request has been made, the eligible Stars for the rest of the items in the same order will be credited only after the refund has been processed. This can take up to 30 working days.
No, we do not accept exchange or return and refund request for all online purchases. Only online return request can be made here for all purchases made on Starbucks® Online Store. Perishable food items and all other non-returnable products indicated are not eligible for exchange, cancellation, or refund.
Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.
If the refund amount is less than the item value, this could be due to the deduction of shipping fee or the use of Rewards or promo code. Find out more about our Return Policy here.
Once a return request has been successfully processed, it may take up to 30 working days for the refund to be reflected into your original mode of payment (for example, if you pay with your Starbucks Card, refund will be credited to your Starbucks Card). If you have not received your refund by the stipulated period, do contact our Customer Care Team here with your order number.
The shipping cost will be covered for the following return reasons (excluding change of mind return):
We will carry out a quality evaluation once we receive the items back at our warehouse. We reserve the right to fail the evaluation if the condition of the item(s) does not pass the quality check or is not consistent with your return reason(s). If the evaluation fails, we will not be able to process your refund and you will be notified separately.
Redeemed Stars will not be refunded. However, the total order amount (including the redemption value e.g. $20) will be refunded to your mode of payment.
Refund made will be the nett amount paid during purchase. Refund of shipping fee is subjected based on the reason for return.
Return can only be initiated once for every order. Once a return request has been submitted, you can no longer request for another return for the same order.
If your order was cancelled by us, you will be refunded via your original payment method. Please allow up to 30 working days for payment to be refunded. Once your refund is processed, you will receive a notification email.
Click on “Notify me when back in stock” and enter your email address. You will be notified via email if the product is back in stock.
Placing an item in your shopping cart does not mean the item has been reserved. Please checkout to ensure you get your items. Your items are only confirmed upon successful checkout.
When you place an order, you can specify that an item is a gift by checking the ‘Purchase as gift’ checkbox. Do note that shipping charge applies for each address stated, in the case of multiple recipients. ‘Purchase for self’ is considered a single address even if the same address is applied for ‘Purchase as gift’.
No, we currently do not provide gift wrapping services. 'Opt for self-wrapping' option is available at checkout. This includes a gift bag and tag for your easy gifting. (Subject to availability.)
Simply go to ‘Starbucks Card eGift’ section, browse the card designs, select and add an amount to load. Include the recipient’s email address and your personalized message to send.
No, you can choose to cart out as a Member or Guest. However, if you cart out as a Guest, we will not be able to retain any transaction data.
No, you will not earn Stars on purchases of Starbucks Card eGift.
You can load the following amount into each eGift Card: $10, $20, $30, $50, $80, $100, $150, $200 or $300.
When you purchase an eGift Card for your friend, enter his/her email address and your personalized message upon checkout. Thereafter, an email with redemption details will be sent to your friend, and he/she can redeem the eGift Card by adding it into their Starbucks® Rewards account. If your friend is not an existing member, he/she simply needs to register an account to redeem.
It can take up to 24 hours for the eGift Card to be sent to your friend’s email address. They may wish to also check their Spam/Junk mailbox for the email. If it has been more than 24 hours, please contact our Customer Care Team here with the order number and we’ll do our best to assist you
You may contact our Customer Care Team here with the order number and we’ll do our best to assist you.
Please inform your friend to check his/her Trash/Deleted mail box folder and retrieve the email. If he/she is unable to do so, please ask him/her to fill up the form here and we’ll do our best to assist you.
Once the eGift Card is purchased, it is valid for 90 days from the date of the eGift email notification sent to the recipient. After 90 days from the date of purchase, the eGift Card will be considered expired, and no refund will be made or reimbursed to the sender nor recipient of the eGift Card. Extension of the validity period is not allowed. Once the eGift Card is redeemed, the usual 3 years validity period from the last transaction date applies for the Starbucks Card.
Starbucks Card eGift purchased in Singapore can be used at all Starbucks stores located within Singapore, except stores located at Changi Airport (excluding Jewel).
No, Starbucks Card eGift or Drinks & Food eGift purchased is strictly not eligible for any exchange, cancellation, or refund.
We accept VISA Credit/Debit card, Mastercard Credit/Debit card, Apple Pay and Google Pay. Please note that payment via Starbucks Card cannot be used to purchase a Starbucks Card eGift.
Yes, you can. Simply enter your email address in the recipient field. Upon purchase, the Starbucks Card eGift will be delivered to your email.
Simply go to the ‘Drink & Food eGift’ section, select the drink and food you would like to purchase, include the recipient’s email address and your personalized message to send.
Please visit the Starbucks® Online Store for the full listing. Selected drinks (Tall, Grande and Venti sizes) and food are available for your purchase.
No, you can choose to cart out as a Member or Guest.
Yes. If you log in and cart out your Drink or Food eGift purchases as a Member, you will earn Stars.
Simply go to the ‘Drink & Food eGift’ section, select the drink and food you would like to purchase, include your friend’s email address and your personalized message to send. Thereafter, an email notification with redemption details will be sent to your friend. He/she can then redeem the Drink or Food eGift by adding the gift voucher to their Starbucks® Rewards account. If your friend is not a member, he/she simply needs to register an account to redeem.
Once the Drink or Food eGift is purchased, it is valid for 90 days from the date of the eGift email notification sent to the recipient. After 90 days from the date of purchase, the Drink or Food eGift will be considered expired, and no refund will be made or reimbursed to the sender nor recipient of the Drink or Food eGift. Extension of the validity period is not allowed.
Yes, you may choose to redeem another drink or food item if you wish. However, price differences may apply, and a top-up amount will be required if you select an item of a higher price. If you select a lower-priced item, the balance of the eGift value will be forfeited, and no refund will be made.
Each Drink eGift is strictly redeemable on a single handcrafted beverage only, not inclusive of customizations. Not applicable on bottled drinks, coffee traveler and combo sets. Each Food eGift is strictly redeemable on a single food item only, not applicable on selected promotional food items such as Mooncake Boxes, Lunar New Year Cookie Tins and combo sets.
The eGift can only be applied once on a single drink or food item and cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits (except 100 Stars for S$10.00 off handcrafted drink and/or food OR Gold Exclusive: 160 Stars for S$20.00 off a single transaction).
You can redeem the eGift at any Starbucks Singapore store, except for stores located at: Changi Airport (excluding Jewel), Gardens by the Bay, Marina Bay Sands, NTU North Spine, NUS Techno Edge, NUS University Town, NUS Wet Science Building, One Fullerton, Resorts World Sentosa, River Wonders, Samsung Hub, Sentosa (Imbiah Lookout), Singapore Polytechnic, Universal Studios Singapore.
Redemption is not valid for purchases made via Starbucks Mobile Order & Pay and all delivery platforms.
No, the Drink or Food eGift voucher cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits. Do use your Rewards on your next purchase with us!
Yes you may. Do note that the Drink or Food eGift voucher will be applied to the higher-priced drink or food item in the same order.
No, the eGift drink voucher cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits. We still encourage you to bring along your tumbler or mug for your drink purchase to skip using single-use disposables.
Voucher Pack is exclusively available on Starbucks® Online Store time to time. You have to log in as a Starbucks® Rewards member to purchase, under the Voucher Promotion tab.
As a member, you can earn Stars when you make your purchase on Starbucks® Online Store.
Voucher Pack is exclusively available on Starbucks® Online Store only. It is not available for purchase in stores, on Mobile Order & Pay, Starbucks® Delivers or any other channels.
No. Voucher Pack is currently limited to 1 voucher pack purchase per member.
You will need to be a Starbucks® Rewards member to use your registered Starbucks Card to make payment for Voucher Pack. We do accept VISA Credit/Debit card, Mastercard Credit/Debit card, Apple Pay and Google Pay for the reloading of your registered Starbucks Card.
No, Voucher Pack purchased is strictly not eligible for any exchange, cancellation, or refund.
No, Voucher Pack can only be purchased via the ‘Quick Checkout’ feature and cannot be combined with other items.
Your Vouchers in the Voucher Pack are available for 1 month from the date of purchase.
You may redeem the Vouchers in stores by informing our friendly barista over the payment counter. Redemption is available at all Starbucks Singapore stores, except stores located at Changi Airport (except Jewel).
Not applicable for orders on Starbucks® Online Store, Mobile Order & Pay, Starbucks® Delivers and all delivery partner platforms. Vouchers are not applicable with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits.
No, the Vouchers purchased in your account can only be used by the account holder and cannot be transferred to another account.
When you make a purchase online, you will been sent an Order Confirmation email which serves as a receipt.
If you've placed your order while logged in as a Starbucks® Rewards member, you can access a digital copy of the receipt by logging in to our mobile app and heading to your profile > Transaction History.
Do note that digital copy of the receipt will only be available after you have received your order and clicked on ‘Order Received’ on the email sent when your order is delivered.